We began the transition to our new ERP system on February 1st, 2023. If you have not placed an order since then, you will need to have a new account created before quotes or orders can be entered.
To have your account created, please see the Customer Account Creation section below.
If you are one of our distributors, you may continue to send Purchase Orders (PDF) and Requests for Quote (PDF) to sales@edcousa.net.
Downloads
Our Product Catalog, Price List, and public CAD Library can be accessed from the menu above.
Ordering & Payment Procedures
After your account is created, you can send Purchase Orders (PDF) to web@edcousa.net. Once your order is confirmed, you will receive a Sales Order (PDF) via e-mail. A secure payment link can be found at the bottom of your order. Once your payment is received, your order will be released for fulfillment.*
*Most in-stock items are shipping within a few business days.
Customer Account Creation
Please send an e-mail to web@edcousa.net with the following details:
- Account or Business Name
- Account Address
- Address (line 1)
- Address (line 2) *optional
- City
- State
- Postal Code
- Country
- Account Phone Number
- Account E-mail Address
- Business Website *optional
- UPS Account Number *optional, include TPB details if necessary
Purchase Orders (PO) and Requests for Quote (RFQ)
Send Purchase Orders (PDF) and Requests for Quote (PDF) to web@edcousa.net.
Please include the following information:
- Account Name
- Contact Name
- Contact E-mail Address
- Contact Phone Number
- Order Type
- Purchase Order (PO) *please include your PO Number
- Request for Quote (RFQ)
- Products and Quantity Requested *separated by line-item
- Shipping Address *required for PO and RFQ w/ shipping charges, follow UPS format
- Address (line 1)
- Address (line 2) *optional
- City
- State
- Postal Code
- Country
- UPS Account Number *optional, include TPB details if necessary
Please allow two business days for a response before following up.
Return Policy
You may return most new, unused, unmounted items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns are subject to review and restocking fees.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
All orders will be shipped via UPS and we can ship to any address for which they provide services. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.